Driver/Passenger Policy – COVID-19
COVID-19 DRIVER/PASSENGER POLICY
Public
Notice
Effective May 12, 2020
Per the CDC and Wisconsin DHS, drivers and passengers are being asked to
wear face coverings/masks while using public transport services, to include boarding,
during transport, and until they are no longer within 6 feet of the driver. Abby Vans is adopting this recommendation and
implementing the following operating policy in order to keep our drivers and
passengers safe during the COVID-19 Pandemic and to minimize the spread of the
virus.
PASSENGERS:
1.
At the time of the trip reservation, passengers
will be asked if they have a face covering/mask to wear, or if they will be
able to get one, prior to their transport.
Passengers that indicate they will not be wearing a face covering/mask will
be informed that drivers are required to ask the following screening questions
prior to boarding:
·
Have you tested positive, have you had
contact with someone who tested positive, or have you had contact with someone
who is suspected to have COVID-19, in the past 14 days?
·
Do you have any symptoms that could be related
to COVID-19, such as fever, cough, shortness of breath or chills?
2.
Passengers answering “yes” to, or
refusing to answer, these questions, will be required to wear a face
covering/mask prior to boarding the vehicle, during transport, and until they
are no longer within 6 feet of the driver, or their ride will be denied.
DRIVERS:
1.
Drivers must ask the above questions only
to passengers not wearing face covering/mask
prior to boarding the vehicle. Passengers wearing face coverings/masks should
not be questioned.
2.
Drivers must deny service to anyone
refusing to wear a face covering/mask who has answered “yes” to any of the above
questions, or refuses to answer the questions.
If service is denied, the driver must call to inform the office
immediately.
3.
Drivers should stay home when they are
sick and notify management staff immediately if they become ill during their shifts.
4.
Drivers must have a face covering/mask
in their possession at all times and must wear one prior to any passenger
boarding, during transport and anytime they are within 6 feet of a passenger.
5.
Although drivers must still provide the
level of assistance (door to door) required for each passenger, they should reduce
amount of contact with passengers by having them sit in the back seat or by positioning
a wheelchair in the farthest back position.
They should consider having passengers carry their own bags or
belongings when possible. Client
signatures on the tablet are suspended until further notice. Drivers will sign the
tablet for the customers when a signature is required.
6.
Drivers should frequently and properly
wash their hands with soap and water and/or use a hand-sanitizer with at least
60% alcohol, and keep their hands away from their faces. Drivers should cough or sneeze into a tissue,
their elbow or their shoulder, and practice social distancing.
7.
Drivers are required to regularly clean
and disinfect their vehicles, which includes at the beginning and end of each
day, and between clients when possible.
It is mandatory for drivers to clean/disinfect their vehicles any time they
have transported a passenger who has any symptoms of COVID-19 and/or other
acute illness.